ISLAMABAD: The National Bank of Pakistan had again failed to maintain its Automated Teller Machines (ATMs) smoothly during the last several days, dozens of customers of the bank complained here Wednesday.
Known for poor services and inability to handle a complexed situation, the bank has once again stamped their reputition of ‘insensitivity’ as it remained unconcerdned over the plight of its millions of customers across the country.
The ATM users of NBP, who were moving from pillar to post for the last several days due to collapsed ATM system in twin cities, have souhgt State Bank of Pakistan’s (SBP) intervention to look into the matter as per rules.
Iftikhar Hussain, a government employee, told APP that he tried to withdraw cash through ATMs of three different banks on March 31, but could only withdraw Rs 11000 while Rs 20000 was debited to his account which was reversed on April 1. He again tried to draw cash on April 2, but his account was again debited without releasing the amount as per account statement issued by the NBP Main Branch Islamabad on April 8.
He said he visited ATMs of different banks, including NBP, for last five days but always found “Host Link Down” or “Host Not Responding”.
He said he contacted Operation Manager of main branch to know the reasons for the faulty ATM system, first he got off the hook, showing an indifferent attitude towards the issue.
However, later he said the amount debited on April 2 would be credited back by Wednesday.
Another bank officer sitting at the information counter explaining the reason said the bank had upgraded software, which created problems for ATM users across the country.
But the customers have never been provided any information either through media or at their respective branches to lessen their suffering.
Similarly Usman, another government employee having account with NBP Main Branch, Islamabad, also has the same story. His account was debited for Rs 23,000, of which Rs 3000 has been reversed while he has been asked to wait for the remaining ‘debited’ amount after registering a complaint three days ago.
Shahzad Kiyani, another account holder of NBP, also fell prey to the faulty ATM system on March 28 and his account was debited for Rs 5000 without releasing the amount.
Abdul Jabbar, who maintains account with NBP G-9 Markaz, said his account was debited for Rs 16000 that was never withdrawn. He said he tried to contact on telephone number 021-111627627 to lodge the complaint for the whole day, but in vain. He was austonished over the “out of order” or non-responding phone facility meant to address public complaints.
Adnan Ahmed, another account holder of NBP, tried to withdraw cash through ATMs in Lahore, where he was on vacation with the family, got debited Rs 10,000 without getting the amount.
He said he urgently needed money but was unable to draw the same.
He asked his brother in Rawalpindi to send the amount through Easypaisa. He said he could not lodge the complaint at the given telephone numbers, because there was no one to attend the calls.
The complainants in a large number have urged the SBP to mend NBP’s ways as majority of them are salaried class with limited resources to feed their families.