ISLAMABAD: Out of order manual as well as Automated Tellers Machines (ATM’s) of National Bank of Pakistan (NBP) here at Civic Center (Melody) were creating great hardship to its customers especially the government servants of the twin cities of Rawalpindi and Islamabad.
The ATM’s installed in different areas of the twin cities were also irking thousand of account holders as they were facing difficulties for fulfilling their cash requirements during the start of every month.
Particularly the ATM of National Bank of Pakistan installed in Rawalpindi and Islamabad was out of order or de-linked for the past many days despite repeated complaints of the customers.
“I am a government servant and visiting the NBP Melody branch for the past many days but due to breakdown in the bank’s manual as well as ATM I failed to draw my amount”, said Imran Ali a customer of the bank told APP.
“Even the machines installed outside the main branches of NBP Rawalpindi and Islamabad to facilitate the people for their cash withdrawal and transfer remained out of order during the first week of every month were increasing the vows”, he remarked.
This situation was creating problems for people belonging to different walks of life including government servants, retired employees and students for cash withdrawal for payments of their dues and utility bills.
Akhtar Khan, a government employee while waiting in a long ques outside of an ATM booth of NBP main Civic Center Melody Branch Islamabad said that he was visiting the ATM from last four days for cash withdrawal but all in vain.
He informed that other banks connected with NBP one link system was not accepting NBP ATM card due to problems occurring in the interbank connectivity which was also creating problems for its clients.
Parents of students of different colleges and universities said that they were also facing difficulties due to these ATM’s for the payment of their college and hostel dues besides fulfilling the other daily needs.
When the scribe contacted the relevant officials of the NBP Civic Center, he said, “Boss is busy in a meeting and will respond the situation after the meeting which was continued from 9 am till the filing of the report”.
Meanwhile, when contacted the Regional Head of Rawalpindi, Tariq Zafar it was told that he was on official visit of Gujar Khan Area for inspection of bank branches.
The customers have appealed the higher authorities of the SBP to take notice of the situation and urged the concerned authorities of the bank to take immediate steps for the maintenance of the bank ATM’s and manual systems of the bank for the relief of the customers.