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PayPro, one of Pakistan's leading fintech companies in the payments space, has launched its customer

support helpdesk via WhatsApp Business Solutions, in collaboration with Monty Mobile and CM.com Global (MEA). With the newly introduced feature, PayPro customers can access a comprehensive self- service menu along with chat support to instantly get in touch with support agents from the team to resolve a vast variety of issues in a user-friendly and effective manner.

Using the self-service helpdesk customers can seek technical support for any PayPro product, get tutorial videos and step-by-step processes to help them make their payments through each payment partner, check bill/payment status with the PayPro transaction ID, search and download their invoices, inquire about the latest promotional offers, get the latest news and updates regarding corona virus SOPs, sign up their businesses with PayPro and much more. Both the self-service helpdesk and chat support will be available 24/7. In order to get in touch with PayPro support through Whatsapp, users can simply send “Hi” to 0309-0PAYPRO.

COO PayPro, Mr. Taimur Ahmed said in a statement, "With over 500 live registered merchants accepting digital payments from thousands of customers, it became the need of the hour to provide a convenient self-service helpdesk, accessible directly from the users' favorite messaging app." On the occasion of its collaborative effort with PayPro, Mr. Waqas Ramzan, Country Manager Pakistan of Monty Mobile, stated, “We are happy to facilitate the country’s best payment solution provider to better serve their merchant base, and their customers with a Chat App that acts as the best interaction platform, not only in Pakistan but throughout the world.”

The addition of WhatsApp self-service helpdesk enables another channel to an existing portfolio of contactless customer service offerings that the company offers, which includes live chat support through their website and social media handles, an online tutorial video directory for customers, and call service agent support in order to facilitate merchants and their

customers with technical information and resolve queries reducing the turnaround time substantially.